About ExactBag
Baggage Identification, Prevention, and Protection
ExactBag was created to transform the way you handle your luggage security. More than just identification, we offer a smart, practical, and complete protection system that accompanies the passenger before, during, and after boarding.
Our mission is to offer peace of mind, security, and real support for travelers who want to avoid baggage-related headaches. We combine technology, innovation, and 24/7 human assistance to create solutions that make a difference when something goes wrong and, most importantly, to prevent it from happening.
Where are we? In addition to this official website, you can find ExactBag products at Protec Bag stores in 18 airports in Brazil: Guarulhos (SP), Congonhas (SP), Viracopos (SP), Galeão (RJ), Santos Dumont (RJ), Recife (PE), Santa Genoveva (GO), São Luís (MA), Cuiabá (MT), Campo Grande (MS), Londrina (PR), Porto Alegre (RS), Fortaleza (CE), Florianópolis (SC), Foz do Iguaçu (PR), Maceió (AL), Belém (PA), and João Pessoa (PB).
You can also find ExactBag with several partners: Now Seguros, Alerta de Voos, Airport Park, Só Agentes, among others.
What we do
When baggage mishaps occur, such as loss or misplacement, the traveler's main concern is knowing how to act, who to turn to, and how to prove what happened. ExactBag is here precisely to provide the most appropriate support when you need it most.
Our approach is divided into two fundamental phases: Prevention and Correction.
Prevention: the key to a smooth journey
With this in mind, we created the ExactBag TAG, which includes four essential elements:
Your baggage with identity, protection, and real support
The ExactBag Identification TAG is more than just an accessory: with it, you guarantee protection against misplacement and baggage loss and gain access to our 24/7 human support should any of these problems occur. With an exclusive serial number, QR Code, and personalized service, it transforms your baggage into a unique and protected item. Simple to use and efficient, it ensures greater security from boarding to arrival at your destination.
Correction: human and resolution-oriented support
After check-in, responsibility for checked baggage lies entirely with the carrier. Therefore, ensuring that the Prevention phase has been carefully carried out is crucial to resolving any issues with the carrier and minimizing inconvenience and losses.
If something happens to your baggage, ExactBag takes action, with 24/7 human support. Our specialized team collaborates directly with the airline or carrier, accelerating the search for solutions and acting as an intermediary so that you don't face this process alone.
New version: ExactBag Cover TAG
The ExactBag Cover TAG combines everything that is already exclusive to ExactBag, such as smart identification and 24-hour human support, with an unprecedented insurance guaranteed by Now Seguros (authorized by SUSEP). Thus, if your baggage is misplaced, our team immediately takes action with the airline to speed up its location. And if, even so, the baggage is not returned by the 5th day after the official opening of the PIR/RIB and the call with ExactBag, on the 6th day you receive R$ 2,500 in compensation.
Double protection for the traveler: more real chances of getting your bag back, with all your belongings + guarantee of financial compensation if it is not located. And the best part: both the TAG and the insurance are valid for 12 months, to use on as many trips as you make. Simply register your TAG before each boarding via the QR Code on the back.
More than a label, the ExactBag Cover TAG is a pioneer in baggage security: it protects, tracks, and compensates. A true milestone for anyone who wants to travel with peace of mind.
ExactBag now also has carry-on luggage
Carry-on luggage is, nowadays, the most used by travelers — and also the most neglected. It undergoes more handling, changes of hands, and displacements, and is often checked in at the last minute at the aircraft door due to overcrowding or aircraft safety issues, increasing the risks of loss, damage, or forgetting.
ExactBag is a pioneer in offering a carry-on bag that is born protected: with unique identification, digital registration, multilingual TAGs, real-time support, and a 2-year warranty with replacement in case of definitive loss.
Travel with an industry authority who understands the value of what you carry. Your luggage is unique!
ExactBag is present in ProTec Bag stores at 18 airports in Brazil and has already protected bags in over 80 countries. Tag mix-ups, misplacements, and thefts happen every day at airports. With ExactBag, you don't have to rely on luck.