Frequently Asked Questions
ExactBag is a company specializing in luggage security, offering products such as identification tags and suitcases with exclusive features, as well as comprehensive support service to protect your luggage before, during, and after your trip. Learn more...
2. How does the ExactBag identification tag work?The tag features a unique identification number and QR Code, allowing for digital registration of luggage without exposing personal data. In case of loss or any problem, simply activate ExactBag's support team to help locate and expedite the return of the suitcase. Learn more...
3. Does the ExactBag tag have an expiration date?Yes. The protection offered by the tag is valid for 12 months from activation. During this period, you can use it on as many trips as you wish; just complete a new registration via the QR Code before each boarding. Learn more...
4. What happens if my luggage is lost?If your luggage is lost, ExactBag's 24/7 support collaborates with airlines to speed up the location and return process. If the loss is permanent and your luggage is an ExactBag suitcase, you receive a new one, at no additional cost, within the 2-year warranty period. Learn more...
5. Where can I find ExactBag products?You can find ExactBag products on our official website and at partner stores such as ProTec Bag at Guarulhos Airport and several other airports across Brazil. We are also coming to Mexico! Access the full list of sales points by clicking HERE.
6. Why does carry-on luggage need identification?Even if it meets the specifications for cabin storage, carry-on luggage may be checked by the airline in cases of overcrowding or for aircraft safety reasons. Therefore, having luggage identified with an ExactBag Tag is essential to avoid problems in case of loss or mix-up. Learn more...
7. How do I contact ExactBag support?You can access support directly via the QR Code on your Tag. Our service is personalized, available 24 hours a day, 7 days a week. Learn more...
8. I represent a travel agency. How can ExactBag benefit my business?By offering ExactBag with your travel packages, your agency increases the average ticket with a value-added product, stands out as a service that cares for the customer even after check-in, builds traveler loyalty with a practical and innovative differential, creates new combined offers to sell more, and also receives direct support from our team for training and activation. It's security for the traveler and growth for your business! Learn more...
9. What is included in the ExactBag suitcase?The ExactBag suitcase already comes with internal and external identification tags with a unique number, a QR Code for digital registration, a security seal, a zipper lock with a password, and a 2-year warranty with free replacement in case of permanent loss. Additionally, when you purchase the suitcase, you activate the brand's 24-hour support service. Learn more...
10. What is included in ExactBag's support service?ExactBag's support service includes 24/7 humanized assistance, direct contact with airlines in case of luggage problems, help with filling out forms, and monitoring the luggage location process. It's real support when you need it most.