Frequently Asked Questions
ExactBag is a company specializing in baggage security, offering products such as identification tags and suitcases with exclusive features, as well as a complete support service to protect your luggage before, during, and after your trip. Learn more...
2. How does the ExactBag identification tag work?The tag features a unique identification number and QR code, allowing for digital baggage registration without exposing personal data. If your bag is lost or any other problem occurs, simply contact the ExactBag team for assistance in locating and expediting its return. Learn more...
3. Does the ExactBag tag have an expiration date?Yes. The protection offered by the tag is valid for 12 months from activation. During this period, you can use it on as many trips as you want ; simply register it again using the QR code before each boarding. Learn more...
4. What happens if my luggage gets lost?If your luggage is lost, ExactBag's 24/7 support collaborates with airlines to expedite the location and return process. If the loss is definitive and your luggage is an ExactBag suitcase , you will receive a new one, at no additional cost, within the 2-year warranty period. Learn more...
5. Where can I find ExactBag products?You can find ExactBag products on our official website and at partner stores like ProTec Bag at Guarulhos Airport and several other airports throughout Brazil. We are also coming to Mexico! Access the complete list of points of sale by clicking HERE .
6. Why does carry-on luggage need to be identified?Even if your carry-on bag meets the specifications for cabin baggage, it may be checked by the airline if the bag is full or for aircraft security reasons. Therefore, having a bag identified with an ExactBag tag is essential to avoid problems in case of loss or mix-ups. Learn more...
7. How do I contact ExactBag support?You can access support directly through the QR code on your tag. Our service is personalized and available 24/7. Learn more...
8. I represent a travel agency. How can ExactBag benefit my business?By offering ExactBag alongside your travel packages, your agency increases the average ticket price with a value-added product, stands out as a service that takes care of the customer even after check-in, builds traveler loyalty with a practical and innovative differentiator, creates new combined offers to sell more, and also has direct support from our team for training and activation. It's security for the traveler and growth for your business ! Learn more...
9. What is included in the ExactBag suitcase?The ExactBag suitcase comes with internal and external identification tags with a unique number, a QR code for digital registration, a security seal , a zipper lock with a combination lock , and a 2-year warranty with free replacement in case of permanent loss. In addition, when you purchase the suitcase, you activate the brand's 24/7 support service. Learn more...
10. What is included in ExactBag's support service?ExactBag's support service includes 24/7 personalized assistance, direct contact with airlines in case of baggage problems, help with filling out forms, and tracking the baggage location process. It's real support when you need it most.